Voice AI Disclosure

1. The one-line rule

No Dvaram voice call — AI or human — happens without a live, unexpired grant from you for that kind of call. There is no number we are allowed to dial on a hunch.

2. When the AI speaks, it says so

An AI voice call from Dvaram identifies itself as AI at the start of the call, as TRAI's telecom commercial-communication rules require and as honesty requires anyway. You can ask for a human at any point in an AI call; the AI's job is to schedule that, not to talk you out of it.

When the Gatekeeper answers a call on your line, the same opening line also says the call is recorded — before it asks the caller who they are or what they want. If the caller asks about the recording, the Gatekeeper says plainly that the call is being recorded and that it cannot switch that off, because it cannot; it does not offer to. The caller is free to end the call.

3. Two separate grants, never bundled

Each grant states its purpose in one sentence, carries a frequency cap and an expiry date (30 days unless you set otherwise), and can be revoked at any time — including logged out. Revocation takes effect immediately.

Recording is not one of the grants, and there is no switch for it. Every call the Gatekeeper answers on your line is recorded, and so is every AI Advisor call it places — so you can hear what a caller actually said, and so a dispute can be settled on the record. We do not present that as a choice, because it is not one; we disclose it instead — on the consent sheet before you grant a call, and out loud to the caller at the start of the call. A call with a named human advisor may not be recorded; a call your Gatekeeper screens always is. Section 7 says what happens to the recording afterwards.

4. When we may call

Calls land inside the time windows you set. Default quiet hours are 20:00 to 10:00 IST — outside your windows the call simply does not happen, and a granted call that cannot land in a window waits. If you connect your calendar, we read busy or free only, and never dial into a busy block.

5. Calls on WhatsApp

A voice call can also reach you inside WhatsApp. The same two grants govern it: no grant, no call, on WhatsApp or anywhere else. WhatsApp additionally keeps its own call permission, which you control from inside the chat — we check both before dialling, and either one saying no means no call.

Until our WhatsApp sender carries the Dvaram name, every message we send identifies itself as Dvaram in its first line, and an AI call says it is Dvaram and says it is AI before anything else.

6. The One Number

Every Dvaram call comes from one published number, shown in the app with a downloadable contact card. A finance call from any other number is not us. If we ever call you outside a live grant, report it in one tap: we pay you ₹501, apologise in writing, and log the breach on the public ledger at dvaram.app/permissions. That is a contractual commitment, not a slogan.

7. What happens to a recording

There is no tick that would have stopped a recording being made, and no setting that turns one off. Recordings are stored in India and kept for 30 days, after which a scheduled sweep deletes the audio — that deletion runs on its own, whether or not you ask for it. Recordings are never used to train models that serve anyone but you without a separate, explicit consent. Inside those 30 days the recording is yours: play it, take a copy, or delete it early at /account/data. The written summary and transcript of the call outlive the audio and stay until you delete them. Occasionally a call has no recording — an older call, or a capture that did not complete. Where that happens the app says so rather than inventing one.

8. Contact

Questions about voice calls or this disclosure go to support@dvaram.app; grievances to grievance@dvaram.app under the grievance process.