Every grievance is acknowledged within 48 hours and resolved within 30 days, in writing. No dead letterboxes.
to acknowledge your grievance, with a ticket number you can quote.
to resolve it and write back: what we found, what we did.
Write to grievance@dvaram.app — from any address, in any of our twelve languages. Say what happened; attach screenshots or documents if you have them.
Within 48 hours you get an acknowledgement with a ticket number.
Within 30 days you get the resolution in writing: what we found, what we fixed, and what happens next.
If our resolution doesn't satisfy you, escalate to the regulator for the product your grievance concerns: RBI's CMS portal for credit, IRDAI's Bima Bharosa for insurance, SEBI's SCORES for investments. For personal-data grievances, the DPDP Act provides for escalation to the Data Protection Board of India.
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